## CONTACT

559-xxx-xxxx
cinders.32@gmail.com
LinkedIn profile

## SKILLS

### Customer Service Skills

- Confident listening and speaking skills.
- Able to use questioning to find out exactly what the customer wants; empathetic and encouraging.
- Good at finding solutions to problems.
- Polite telephone manner.
- Efficient in completing tasks within a set time frame; including under pressure.
- Able to work independently but also ask for advice when required.
- Work well as part of a team.
- Ten years of experience working and supporting students, faculty members within systems.

### Research Skills

- Critical thinking
- Excellent investigation skills for research, good judgment
- Ability to communicate clearly with a team
- Attention to detail
- Experience in analysing, measuring, and documenting human remains accurately
- Experience in a working biological anthropology laboratory
- Excellent time management

### Technology Skills

- Confident with all types of technology, (except coding currently)
- Experience in using Microsoft applications.
- Extensive data entry experience, correct and prompt.
- Types at current speed of 92 wpm.

## PUBLICATIONS

### Medicine and the museum: how can objects collected by museums be used to combat the growing movement of anti-vaxxers?

Presented at the Australian and New Zealand Society of the History of Medicine Conference December, 2019.

## EDUCATION

St Peter’s College, Palmerston North 2006 - 2008
NCEA up to Level 3; with University Entrance
University of Auckland 2017 - 2019
Bachelor of Arts in Anthropology and History

## ABOUT

Graduate of Anthropology and History from the University of Auckland, New Zealand. Able to leverage strong communication and problem solving skills, patience and empathy, and attention to detail gained through history of working and studying in New Zealand universities to do the best for my company and my community every day.

## WORK EXPERIENCE

### NOCD

Clinical Scheduler 2021 - present
Following caseloads of 80+ therapists and scheduling their members to compliance while maximising utilisation. Worked closely with Clinical Operations Manager and Transfer Manager to accomplish this.

### Massey University

Customer Service Representative 2019-2021
Customer interface for all student and community inquiries. I receive communication from phone calls, web chats, emails, text, and social media, determine the appropriate department or person and connect inquiries with solutions. Contract ended April 2021.

### Auckland Medical Museum Trust

Social Media Coordinator – Freelance 2020
Set up and managed a limited-time social media campaign for "Epidemics Aotearoa" across Facebook, Twitter, and Instagram.

### University of Auckland

Volunteer position – Biological Anthropology Laboratory Assistant 2018-2019
Improving curation and storage of donated human remains; including cleaning, measuring, ageing and sexing, and recording details of the remains. This work required ethical, technical, and accuracy skills; as well as problem solving and creative thinking.
Student Administrator 2018-2019
My administration duties included answering student questions regarding regulations, and degree planning throughout the undergraduate years. I was responsible for meeting prospective and current students face to face, to best counsel them on their university goals. I also administered the handling of forms to change programmes, paper offerings, and late deletions/additions for students.

### University of Waikato

Student Administrator 2014-2017 Hired on a fixed-term contract until December 2015, where it was converted to a permanent contract. I was the Law Faculty point of contact for both first year Law students, and postgraduate Law students. My duties included answering student questions regarding regulations, first year and graduate enrolments, preparing documents for our Admissions Committee, and taking minutes on two meeting boards. I also worked closely with academics, their portfolios, and publications. I handled all first year and graduate grades, including correct data entry and calculation of marks.

### Massey University

Administrative Assistant 2012-2014 First given a casual contract before being hired on a contract until February 2014. My admin duties included filing, room bookings, organising floor wardens, college structure documents, and Short Leave applications.