Frasier Ichabod Crane

Xtend Healthcare Remote

Elderly Support Representative June 2023 - Feb 2024

• Answer incoming calls and emails from elderly individuals, caregivers, or concerned family members, addressing their questions, concerns, and requests for information about available resources, services, and programs

• Assist in connecting elderly clients with appropriate community resources, healthcare providers, support groups, or government assistance programs based on their specific needs and circumstances

• Advocate on behalf of elderly clients to ensure their needs are met and their rights are protected, whether it involves resolving issues with healthcare providers, coordinating care services, or advocating for policy changes to improve elder care.

Lidl Woodbridge, NJ

Associate Supervisor August 2022 - April 2023

• Resolved customer complaints and concerns, working to ensure a positive shopping experience for all customers

• Created staff schedules, Trained new employees on company policies and procedures, Monitored inventory levels, Analyzed sales data and market trends to identify opportunities for improvement and growth

• Managed day-to-day operations of the supermarket, overseeing a team of 4+ employees.

Advantage Solutions Avenel, NJ

Retail Merchandiser Feb 2020 - June 2021

• Collaborated closely with store managers to optimize customer engagement, utilizing customer feedback and sales data to inform merchandising decisions

• Conducted regular assessments of in-store displays and signage, ensuring compliance with corporate branding and messaging guidelines.

Lowes Gainesville, FL

Sales Specialist August 2017 - Jan 2020

• Demonstrated in-depth product knowledge by explaining the specifications and features of products and services to existing and potential customers, resulting in increased customer trust and loyalty

• Resolved customer complaints and ensured customer satisfaction by utilizing effective communication skills and implementing effective problem-solving strategies

• Successfully completed team-based resets per corporate instructions, resulting in improved store layout and increased sales.

• Maintained front-end operations of the store, ensuring a positive shopping experience for customers and efficient checkout processes.