+- Confident listening and speaking skills.
+- Able to use questioning to find out exactly what the customer wants; empathetic and
+encouraging.
+- Good at finding solutions to problems.
+- Polite telephone manner.
+- Efficient in completing tasks within a set time frame; including under pressure.
+- Able to work independently but also ask for advice when required.
+- Work well as part of a team.
+- Ten years of experience working and supporting students, faculty members within systems.
+
Research Skills
+- Critical thinking
+- Excellent investigation skills for research, good judgment
+- Ability to communicate clearly with a team
+- Attention to detail
+- Experience in analysing, measuring, and documenting human remains accurately
+- Experience in a working biological anthropology laboratory
+- Excellent time management
+
Technology Skills
+- Confident with all types of technology, (except coding currently)
+- Experience in using Microsoft applications.
+- Extensive data entry experience, correct and prompt.
+- Types at current speed of 92 wpm.
+
PUBLICATIONS
+
Medicine and the museum: how can objects collected by museums be used to combat the growing
+ movement of anti-vaxxers?
+Presented at the Australian and New Zealand Society of the History of Medicine Conference
+December, 2019.
+
+
+
EDUCATION
+ St Peter’s College, Palmerston North 2006 - 2008
+ NCEA up to Level 3; with University Entrance
+ University of Auckland 2017 - 2019
+ Bachelor of Arts in Anthropology and History
+
+
+
+
+
+
+
ABOUT
+ Graduate of Anthropology and History from the University of Auckland, New Zealand. Able to
+leverage strong communication and problem solving skills, patience and empathy, and attention to
+detail gained through history of working and studying in New Zealand universities to do the best for
+my company and my community every day.
+
+
+
WORK EXPERIENCE
+
NOCD
+Clinical Scheduler 2021 - present
+Following caseloads of 80+ therapists and scheduling their members to compliance while maximising utilisation. Worked closely with Clinical Operations Manager and Transfer Manager to accomplish this.
+
Massey University
+Customer Service Representative 2019-2021
+Customer interface for all student and community inquiries. I receive communication from phone
+calls, web chats, emails, text, and social media, determine the appropriate department or person
+and connect inquiries with solutions. Contract ended April 2021.
+
Auckland Medical Museum Trust
+Social Media Coordinator – Freelance 2020
+Set up and managed a limited-time social media campaign for "Epidemics Aotearoa" across Facebook,
+Twitter, and Instagram.
+
University of Auckland
+Volunteer position – Biological Anthropology Laboratory Assistant 2018-2019
+Improving curation and storage of donated human remains; including cleaning, measuring, ageing and
+sexing, and recording details of the remains. This work required ethical, technical, and accuracy skills;
+as well as problem solving and creative thinking.
+Student Administrator 2018-2019
+My administration duties included answering student questions regarding regulations, and degree
+planning throughout the undergraduate years. I was responsible for meeting prospective and current
+students face to face, to best counsel them on their university goals. I also administered the handling
+of forms to change programmes, paper offerings, and late deletions/additions for students.
+
University of Waikato
+Student Administrator 2014-2017
+Hired on a fixed-term contract until December 2015, where it was converted to a permanent contract.
+I was the Law Faculty point of contact for both first year Law students, and postgraduate Law
+students. My duties included answering student questions regarding regulations, first year and
+graduate enrolments, preparing documents for our Admissions Committee, and taking minutes on
+two meeting boards. I also worked closely with academics, their portfolios, and publications. I handled
+all first year and graduate grades, including correct data entry and calculation of marks.
+
Massey University
+Administrative Assistant 2012-2014
+First given a casual contract before being hired on a contract until February 2014. My admin duties
+included filing, room bookings, organising floor wardens, college structure documents, and Short
+Leave applications.
+
+
+
+
+
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