Frasier Ichabod Crane
+New York, NJ · CraniumConundrum@gmail.com · 646-867-5309
+WORK EXPERIENCE
++
+ Xtend Healthcare + Remote +
++ Elderly Support Representative + June 2023 - Feb 2024 +
+-
+
-
+
Answer incoming calls and emails from elderly individuals, caregivers, or concerned family + members, + addressing their questions, concerns, and requests for information about available resources, + services, + and programs
+
+ -
+
Assist in connecting elderly clients with appropriate community resources, healthcare providers, + support + groups, or government assistance programs based on their specific needs and circumstances
+
+
+ -
+
Advocate on behalf of elderly clients to ensure their needs are met and their rights are + protected, + whether + it involves resolving issues with healthcare providers, coordinating care services, or + advocating + for + policy + changes to improve elder care.
+
+
+ Lidl + Woodbridge, NJ +
++ Associate Supervisor + August 2022 - April 2023 +
+-
+
-
+
Resolved customer complaints and concerns, working to ensure a positive shopping experience for + all + customers
+
+ -
+
Created staff schedules, Trained new employees on company policies and procedures, Monitored + inventory levels, Analyzed sales data and market trends to identify opportunities for + improvement + and + growth
+
+
+ -
+
Managed day-to-day operations of the supermarket, overseeing a team of 4+ employees.
+
+
+ Advantage Solutions + Avenel, NJ +
++ Retail Merchandiser + Feb 2020 - June 2021 +
+-
+
-
+
Collaborated closely with store managers to optimize customer engagement, utilizing customer + feedback + and sales data to inform merchandising decisions
+
+ -
+
Conducted regular assessments of in-store displays and signage, ensuring compliance with + corporate + branding and messaging guidelines.
+
+
+ Lowes + Gainesville, FL +
++ Sales Specialist + August 2017 - Jan 2020 +
+-
+
-
+
Demonstrated in-depth product knowledge by explaining the specifications and features of products + and + services to existing and potential customers, resulting in increased customer trust and loyalty +
+
+ -
+
Resolved customer complaints and ensured customer satisfaction by utilizing effective + communication + skills and implementing effective problem-solving strategies
+
+
+ -
+
Successfully completed team-based resets per corporate instructions, resulting in improved store + layout + and increased sales.
+
+ -
+
Maintained front-end operations of the store, ensuring a positive shopping experience for + customers + and + efficient checkout processes.
+
+
EDUCATION
++
+ Western Governors University + Millcreek, UT +
++ Computer Science + Jan 2024 - Present +
+CERTIFICATIONS, SKILLS & INTERESTS
++
Skills: Web Development (soon!), Data Entry, Microsoft Suites, Operating + Systems, Command-line interfaces
+ +Interests: Gaming, Watching Frasier, Reading, Computers, Space, + Programming, Cats, Lasagna
+ +