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114 lines
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5.7 KiB
HTML
<html>
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<link href="style.css" rel="stylesheet">
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<script src="https://kit.fontawesome.com/1a18cedcec.js" crossorigin="anonymous"></script>
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<title>Anna's Resume</title>
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</head>
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<body>
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<header id="header">
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<!-- resume header with your name and title -->
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<h1><b>Anna's Resume</b></h1>
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<hr>
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Clinical Scheduler/Baby Programmer
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<hr>
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</header>
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<main>
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<article id="mainLeft">
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<section>
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<h2>CONTACT</h2>
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<i class="fa-solid fa-phone"></i>559-xxx-xxxx <br>
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<i class="fa-solid fa-envelope"></i><a href="mailto:cinders.32@gmail.com">cinders.32@gmail.com</a><br>
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<i class="fa-brands fa-linkedin-in"></i><a href="https://www.linkedin.com/in/anna-otto-46b864124">LinkedIn profile</a>
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</section> <br> <br>
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<section>
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<h2>SKILLS</h2>
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<h3>Customer Service Skills</h3>
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- Confident listening and speaking skills.<br>
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- Able to use questioning to find out exactly what the customer wants; empathetic and
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encouraging. <br>
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- Good at finding solutions to problems. <br>
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- Polite telephone manner. <br>
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- Efficient in completing tasks within a set time frame; including under pressure. <br>
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- Able to work independently but also ask for advice when required. <br>
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- Work well as part of a team.<br>
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- Ten years of experience working and supporting students, faculty members within systems. <br> <br>
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<h3>Research Skills</h3>
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- Critical thinking <br>
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- Excellent investigation skills for research, good judgment <br>
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- Ability to communicate clearly with a team <br>
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- Attention to detail <br>
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- Experience in analysing, measuring, and documenting human remains accurately <br>
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- Experience in a working biological anthropology laboratory <br>
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- Excellent time management <br> <br>
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<h3>Technology Skills</h3>
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- Confident with all types of technology, (except coding currently) <br>
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- Experience in using Microsoft applications. <br>
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- Extensive data entry experience, correct and prompt.<br>
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- Types at current speed of 92 wpm. <br> <br>
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<h2>PUBLICATIONS</h2>
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<H3>Medicine and the museum: how can objects collected by museums be used to combat the growing
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movement of anti-vaxxers?</H3><BR>
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Presented at the Australian and New Zealand Society of the History of Medicine Conference
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December, 2019.
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</section> <br>
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<section>
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<h2>EDUCATION</h2>
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St Peter’s College, Palmerston North 2006 - 2008 <br>
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NCEA up to Level 3; with University Entrance <br>
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University of Auckland 2017 - 2019<br>
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Bachelor of Arts in Anthropology and History
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</section> <br>
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</article>
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<article id="mainRight">
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<section>
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<h2>ABOUT</h2>
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Graduate of Anthropology and History from the University of Auckland, New Zealand. Able to
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leverage strong communication and problem solving skills, patience and empathy, and attention to
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detail gained through history of working and studying in New Zealand universities to do the best for
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my company and my community every day.
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</section> <br> <br>
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<section>
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<h2>WORK EXPERIENCE</h2>
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<h3>NOCD</h3>
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<b>Clinical Scheduler 2021 - present</b> <br>
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Following caseloads of 80+ therapists and scheduling their members to compliance while maximising utilisation. Worked closely with Clinical Operations Manager and Transfer Manager to accomplish this.<br> <br>
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<h3>Massey University</h3>
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<b>Customer Service Representative 2019-2021</b> <br>
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Customer interface for all student and community inquiries. I receive communication from phone
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calls, web chats, emails, text, and social media, determine the appropriate department or person
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and connect inquiries with solutions. Contract ended April 2021. <br> <br>
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<h3>Auckland Medical Museum Trust</h3>
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<b>Social Media Coordinator – Freelance 2020</b> <br>
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Set up and managed a limited-time social media campaign for "Epidemics Aotearoa" across Facebook,
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Twitter, and Instagram. <br> <br>
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<h3>University of Auckland</h3>
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<b>Volunteer position – Biological Anthropology Laboratory Assistant 2018-2019</b> <br>
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Improving curation and storage of donated human remains; including cleaning, measuring, ageing and
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sexing, and recording details of the remains. This work required ethical, technical, and accuracy skills;
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as well as problem solving and creative thinking. <br> <br>
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<b>Student Administrator 2018-2019</b> <br>
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My administration duties included answering student questions regarding regulations, and degree
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planning throughout the undergraduate years. I was responsible for meeting prospective and current
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students face to face, to best counsel them on their university goals. I also administered the handling
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of forms to change programmes, paper offerings, and late deletions/additions for students. <br>
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<h3>University of Waikato</h3>
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<b>Student Administrator 2014-2017</b>
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Hired on a fixed-term contract until December 2015, where it was converted to a permanent contract.
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I was the Law Faculty point of contact for both first year Law students, and postgraduate Law
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students. My duties included answering student questions regarding regulations, first year and
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graduate enrolments, preparing documents for our Admissions Committee, and taking minutes on
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two meeting boards. I also worked closely with academics, their portfolios, and publications. I handled
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all first year and graduate grades, including correct data entry and calculation of marks. <br> <br>
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<h3>Massey University</h3>
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<b>Administrative Assistant 2012-2014</b>
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First given a casual contract before being hired on a contract until February 2014. My admin duties
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included filing, room bookings, organising floor wardens, college structure documents, and Short
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Leave applications.
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</section>
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</article>
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</main>
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</body>
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