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add anna's resume directory and files
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<html>
<head>
<link href="style.css" rel="stylesheet">
<script src="https://kit.fontawesome.com/1a18cedcec.js" crossorigin="anonymous"></script>
<title>Anna's Resume</title>
</head>
<body>
<header id="header">
<!-- resume header with your name and title -->
<h1><b>Anna's Resume</b></h1>
<hr>
Clinical Scheduler/Baby Programmer
<hr>
</header>
<main>
<article id="mainLeft">
<section>
<h2>CONTACT</h2>
<i class="fa-solid fa-phone"></i>559-xxx-xxxx <br>
<i class="fa-solid fa-envelope"></i><a href="mailto:cinders.32@gmail.com">cinders.32@gmail.com</a><br>
<i class="fa-brands fa-linkedin-in"></i><a href="https://www.linkedin.com/in/anna-otto-46b864124">LinkedIn profile</a>
</section> <br> <br>
<section>
<h2>SKILLS</h2>
<h3>Customer Service Skills</h3>
- Confident listening and speaking skills.<br>
- Able to use questioning to find out exactly what the customer wants; empathetic and
encouraging. <br>
- Good at finding solutions to problems. <br>
- Polite telephone manner. <br>
- Efficient in completing tasks within a set time frame; including under pressure. <br>
- Able to work independently but also ask for advice when required. <br>
- Work well as part of a team.<br>
- Ten years of experience working and supporting students, faculty members within systems. <br> <br>
<h3>Research Skills</h3>
- Critical thinking <br>
- Excellent investigation skills for research, good judgment <br>
- Ability to communicate clearly with a team <br>
- Attention to detail <br>
- Experience in analysing, measuring, and documenting human remains accurately <br>
- Experience in a working biological anthropology laboratory <br>
- Excellent time management <br> <br>
<h3>Technology Skills</h3>
- Confident with all types of technology, (except coding currently) <br>
- Experience in using Microsoft applications. <br>
- Extensive data entry experience, correct and prompt.<br>
- Types at current speed of 92 wpm. <br> <br>
<h2>PUBLICATIONS</h2>
<H3>Medicine and the museum: how can objects collected by museums be used to combat the growing
movement of anti-vaxxers?</H3><BR>
Presented at the Australian and New Zealand Society of the History of Medicine Conference
December, 2019.
</section> <br>
<section>
<h2>EDUCATION</h2>
St Peter’s College, Palmerston North 2006 - 2008 <br>
NCEA up to Level 3; with University Entrance <br>
University of Auckland 2017 - 2019<br>
Bachelor of Arts in Anthropology and History
</section> <br>
</article>
<article id="mainRight">
<section>
<h2>ABOUT</h2>
Graduate of Anthropology and History from the University of Auckland, New Zealand. Able to
leverage strong communication and problem solving skills, patience and empathy, and attention to
detail gained through history of working and studying in New Zealand universities to do the best for
my company and my community every day.
</section> <br> <br>
<section>
<h2>WORK EXPERIENCE</h2>
<h3>NOCD</h3>
<b>Clinical Scheduler 2021 - present</b> <br>
Following caseloads of 80+ therapists and scheduling their members to compliance while maximising utilisation. Worked closely with Clinical Operations Manager and Transfer Manager to accomplish this.<br> <br>
<h3>Massey University</h3>
<b>Customer Service Representative 2019-2021</b> <br>
Customer interface for all student and community inquiries. I receive communication from phone
calls, web chats, emails, text, and social media, determine the appropriate department or person
and connect inquiries with solutions. Contract ended April 2021. <br> <br>
<h3>Auckland Medical Museum Trust</h3>
<b>Social Media Coordinator – Freelance 2020</b> <br>
Set up and managed a limited-time social media campaign for "Epidemics Aotearoa" across Facebook,
Twitter, and Instagram. <br> <br>
<h3>University of Auckland</h3>
<b>Volunteer position – Biological Anthropology Laboratory Assistant 2018-2019</b> <br>
Improving curation and storage of donated human remains; including cleaning, measuring, ageing and
sexing, and recording details of the remains. This work required ethical, technical, and accuracy skills;
as well as problem solving and creative thinking. <br> <br>
<b>Student Administrator 2018-2019</b> <br>
My administration duties included answering student questions regarding regulations, and degree
planning throughout the undergraduate years. I was responsible for meeting prospective and current
students face to face, to best counsel them on their university goals. I also administered the handling
of forms to change programmes, paper offerings, and late deletions/additions for students. <br>
<h3>University of Waikato</h3>
<b>Student Administrator 2014-2017</b>
Hired on a fixed-term contract until December 2015, where it was converted to a permanent contract.
I was the Law Faculty point of contact for both first year Law students, and postgraduate Law
students. My duties included answering student questions regarding regulations, first year and
graduate enrolments, preparing documents for our Admissions Committee, and taking minutes on
two meeting boards. I also worked closely with academics, their portfolios, and publications. I handled
all first year and graduate grades, including correct data entry and calculation of marks. <br> <br>
<h3>Massey University</h3>
<b>Administrative Assistant 2012-2014</b>
First given a casual contract before being hired on a contract until February 2014. My admin duties
included filing, room bookings, organising floor wardens, college structure documents, and Short
Leave applications.
</section>
</article>
</main>
</body>
</html>

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